Easy2call is listening to you!
Individualized focus is the trademark of Easy2call. Since 2014, this principle is showing results as we meet the needs of more than 50 Business Travel players. Thanks to this success, we have established ourselves as an important partner for companies which trust in us.
The 24hour service has been the flagship of our business since the beginning of our activity. It is a tangible proof of the professionalism of our business travel counsellors. Their extensive experience and great expertise allow us to secure and sustain the relationship with your customers.
Sustained by our success, Easy2call has created a new service that respond to needs support of travel agencies and TMCs : The Office Service.
With Easy2call, you have the opportunity to develop your travel business without providing direct training to travel counsellors .
Come and discover all the opportunities of our services by clicking on the icons above.
Our mission : to listen our clients
Our key strengths : individualized focus and professional service
Expertise is only a phone call away!
24/7-hour service: the requests and bookings management system at night from 6:00 pm to 9:00 am out of your office opening hours, every day of the week and non-stop on weekends and public holidays.
This service is tailored to deal with requests from your business travellers out of your opening office hours, thanks to :
Experienced travel counsellors who are leading experts in the business travel management
A special attention to the management of your travel business characteristics
Flexibility and adaptation to your needs
Our expertise concerns all companies in the business travel sector, but also Serviced Apartment, Hotel Booking System, and the service industry in general.
Our characteristics :
Continuous service 24/7, 365 days a year
High Qualified and experienced travel experts, speaking French, English and Spanish
Management of the 3 GDS ( Amadeus, Sabre, Galileo )
Management of booking, modification, exchange, cancellation and requests issue for Air, Rail, Car rental and Hotel reservations.
A presence in all areas of the travel industry through our VIP, Group and Tourism solutions
Detailed daily reporting of operations
Guaranteed security and privacy with RGPD Compliance and PCI DSS Compliance Certification
An expert counselling service to strengthen your teams !
The Office Service : customer account management during the day from 9am to 6pm to strengthen your team every day of the week.
In periods of increased activity or reorganisation of your services or strategic choice , you may require our services to reinforce your teams ! we assure full reactivity!
Replacing a human resource at short notice is often problematic for many business travel companies.
Our expertise will enable you to benefit from experienced and trained travel counselors to manage short or long term missions, which you may be led to entrust to us: processing of booking requests, modifications, cancellations made by your customers, creation and issue of subscription cards, profile update, emails management ..etc
The outsourcing of one or more customer accounts is the solution that more and more companies in the business travel industry are moving towards. We manage all your operations from the booking request to the invoicing by providing you professional and experienced travel counselors.
Who are we ?
The creation of Easy2call and its 24hours service, seemed obvious to me the when, after more than 20 years of experience in travel agencies, I identified the need of many companies who were looking for a supplier-partner 24/7, with the same vision as them concerning the sense of service.
To date, I derive great satisfaction from creating, adapting and developing unique services such as our Office & Outsourcing Solutions, which meet the expectations of our clients and the need in our profession.
French and foreign travel companies who trust us appreciate our work and our services, so I remain attentive to the needs of our customers, the business travel market but also any other market where the expertise and personalization of services are the key words.
CEO & Founder
I am delighted to have joined Easy2call at the beginning of the adventure to grow within a human company, listening to its customers and employees.
My job is to support the teams in the success of their missions and to ensure that the commitments made to our customers are respected, both in terms of quality of service and respect for processes.
I like to make sure that all the necessary means are in place to guarantee the satisfaction of our customers and at the same time, that of their customers.
We are constantly evolving our services to meet market expectations and I find it exciting to find the right solutions to get smooth and trouble-free operations.
Our call center is made up of a great team of experienced business travel advisers with autonomous, rigorous and always passionate profiles.
100% homework ensures a better quality of life for all of our employees and allows us to be surrounded by talents, located in France and Canada.
Client Service Manager
CALLS FOR ACTION
Europe +33 1 76 49 46 59
North America +1 438 828 1590